On Tuesday, June 1st, after I failed to access my business e-mail account at rosalienebacchus.com, I called Tech Support. My tone must have been belligerent, because the guy at the other end of the line kept saying, “I’m trying to help you, Ma’am.” I snapped when he told me to download the Google Chrome browser. Another browser was the last thing I needed. I refused to comply and ended the call.

How wrong I was to believe that I was coping well with my frustrations over the past seven weeks!

Following my action plan, I contacted Lulu Publishing on April 15th to begin the self-publication process of my second novel, The Twisted Circle. Their reply was devastating. The One-on-One Author Support Plan that I had used when publishing my debut novel, Under the Tamarind Tree, ended in July 2020. I assume that this service was yet another victim of the 2020 pandemic lock-down.

It took me a week to get my bearings. The prospect of working with another self-publishing service provider was not at all appealing. Besides, I am very satisfied with the services that Lulu provides for the global distribution and sales control of my first novel, Under the Tamarind Tree. I made my decision: I would proceed on my own with the help of Lulu’s Book Creation Guide. Their Knowledge Base also provides helpful resources throughout the process.

During my years working in international trade, the computer and I have had a shaky relationship. I mastered only the essential. Book design and production demand new software skills. I can do this, I reassured myself. Just take one step at a time at my own pace. No pressure.